My site is taken down…

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  prosensetools · Member · Mar 2, 2023 at 9:15 am

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  Hello,
  Yesterday site is taken down. I’m asking for help. Maybe it’s a hacker attack. The website is https://pro-sense.net/

  We deal in the sale of hand tools, we are small business fo two people.We use Europe server, we are from Bulgaria, Plovdiv.

  The problem is I can’t log in in my WordPress admin panel…

  From GetSpace staff named Robert with whom we communicated said that the site is active in our server.

  I am asking for help to restore our site.

  For questions,
  Manager of Pro Sense LTD – Stefani Markova

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-doublebassd · Staff · Mar 2, 2023 at 8:08 pm

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  Hi there,
  
  I checked the site, and it appears to be up and running. If you still need assistance, we cannot help because https://pro-sense.net/ is not on WordPress.com but is a self-hosted WordPress.org site.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.