My site still has adds, im a paying customer

  • Unknown's avatar
    kuneygeorge · Member ·

    My site still has adds, im a paying customer

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thanks for getting in touch! I’ve checked your site using an incognito browser window and didn’t notice any ads appearing on your homepage or portfolio pages. It seems like the ad-free option is working properly.

    To troubleshoot further, I suggest trying a couple of steps. First, you can clear your browser’s cache or check your site in an incognito window to see if the issue persists. If it does, please take a screenshot of the ad you’re seeing. If you’re unsure how to take a screenshot, you can refer to this support document for guidance: https://wordpress.com/support/make-a-screenshot/

    Once you have the screenshot, simply add it to your reply here using the Image Block. Additionally, please provide a link to the post or page where you’re experiencing the issue so we can investigate further.

    Thank you! We’ll do our best to assist you further with this matter.

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