"My Site" tab not working

  • Unknown's avatar
    fredharter1 · Member ·

    Hi,

    When I click the “My Site” tab in the top left hand corner, nothing happens. Occasionally it says that WordPress is having trouble fetching my subscription, though my subscription is not due to expire for several months. Could anyone help? I’m using Google Chrome but have also tried other browsers. I’ve also tried clearing my cache.

    Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    anukoola · Member ·

    Hi there,

    Can you please try clearing your browser cache following the steps mentioned in the below URL.

    https://wordpress.com/support/clearing-your-sites-cache/

    If you can try the same action in some other browser and share the results.

  • Unknown's avatar
    fredharter1 · Member ·

    Thanks. I’ve just requested WordPress’s engineers enable that option and will keep you posted. In fact I was mistaken – I can enter “My Site” on Microsoft Edge (which I never use), just not Chrome (my normal browser).

  • kokkieh · Staff ·

    HI there,

    You can find instructions for clearing your browser cache here:

    Solve Common Browser Issues

    The page that @wpexplorerah linked to has nothing to do with your site or your browser – that is a feature specific to Business Plan sites that allow site owners to clear the cache of the site itself on our servers, and wouldn’t make any difference at all to whether or not the dashboard loads correctly for you in your browser.

  • Unknown's avatar
    fredharter1 · Member ·

    Oh, well in that case I already cleared the cache of my browser and it had no effect. Thanks.

  • fstat · Staff ·

    Hi there,

    I see that you have already a ticket open with our support and we have replied there as well. Please follow up there so that we can keep the communication in one place.

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