My site uses premium features features, but I can’t find them
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While I’m writing and editing a post, I have a bar at the top telling me my site has premium features and that I need to upgrade to use them. I cannot for the life of me figure out what I’ve clicked on and I can’t make it go away.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
Sorry to hear that! Would you please reply with a screenshot of the message and a link to the screen where you see this message?
Here’s how to make a screenshot if you’re not sure:
A screenshot is an image that captures what appears on your computer screen. Screenshots can come in handy when trying to explain something to Support, or if you want to blog about something you’ve seen on your computer screen. No matter what operating system you use, you can make a screenshot in a few steps. Windows Find the Print Screen key. (Depending on your keyboard, the key miWe’ll be happy to dig into it once we have the screenshot and link.
Thanks!
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Hey there,
Many thanks for that screenshot!
Ok so it likes like an advanced custom style was added or edited via the site editor here: https://theunaccustomedlibrarian.wordpress.com/wp-admin/site-editor.php?path=%2Fwp_global_styles&canvas=edit
These changes would only be visible on the Premium plan:
Can you remember what you may have changed?
Many thanks and looking forward to hearing from you!
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Hey there,
It looks like these can be seen here: https://theunaccustomedlibrarian.wordpress.com/wp-admin/site-editor.php?postId=pub%2Fhey%2F%2Ffront-page&postType=wp_template&canvas=edit in the style revision section.
Do you also remember customising the front page: https://theunaccustomedlibrarian.wordpress.com/wp-admin/site-editor.php?path=%2Fwp_template%2Fall ? If not, this could be reset, which should also remove that banner.
I hope this helps.
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