My site vanished

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  aphotostudent · Member · Oct 25, 2017 at 3:14 am

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  I transferred my domain from one host to another and it seems my entire wordpress site has vanished. What can I do??

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 25, 2017 at 3:18 am

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  I am sorry but unless or until you provide the exact URL of the site you refer to starting with http:// we cannot provide any accurate answers to your questions. Please post it now.

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  aphotostudent · Member · Oct 25, 2017 at 3:19 am

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  http://www.aphotostudent.com

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  jessestu · Member · Oct 25, 2017 at 5:42 am

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  Hi @aphotostudent,

  When one transfers domains, the DNS settings don’t transfer with it. You may know this, but I’ll say it anyway: the short and sweet analogy is that websites are loaded with phone numbers (IP addresses). DNS is a phone book so readable names can be looked up (domain names). Your domain name right now doesn’t know it’s phone number, so to speak.

  Your new domain provider is http://domains.google.com. Who is your web host? Contact them to find out what their nameservers are, then update your nameservers over at http://domains.google.com to get your domain name to learn its phone number.

  This assumes you didn’t cancel your web hosting! That would be a whole other issue.

  Let us know what happens!

  Best,
  Jesse

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  aphotostudent · Member · Oct 25, 2017 at 11:27 am

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  Thanks!
  Should any of my content be available for me to see when I log into my WordPress account? There’s no mention of the site at all, just one of my other wordpress sites I’ve yet to do anything with.

  Thanks so much!!

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  jessestu · Member · Oct 25, 2017 at 2:05 pm

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  I’m not surprised to hear that the content is not available here. It could have been, but from what I see, you used your own WordPress.org installation of WordPress. They are different flavors of the same open-source product, with a primary difference being that WordPress.com is all hosted here. You can see more about the differences at https://en.support.wordpress.com/com-vs-org/

  Thus, do you know who your web host is or was? It seems to not be WordPress.com since your content isn’t in your My Sites area. You would have had to have paid for your web host, so check your receipts in your email if you don’t remember. It’s also possible your registrar was also your web host. Most registrars offer hosting packages.

  Once you find your old host, contact them to figure out the steps to getting your website back up and running. Check back in if you need anything at that point.

  Best,
  Jesse