My site was hacked and I'm being billed $13 on auto renew

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  arniecapitanelli · Member · Apr 16, 2022 at 3:50 pm

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  My site was hacked and I am being billed $13 on auto renew. How do I turn this off?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  arniecapitanelli · Member · Apr 16, 2022 at 3:50 pm

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  My account has been hacked and I am being charged $13. I cannot figure out how to close/delete the account

  WP.com: Yes
  Correct account: Yes

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  amiteshg93 · Member · Apr 16, 2022 at 3:53 pm

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  Hi there,

  The website you’ve posted is using the open-source WordPress.org and is hosted with EGIHosting and this forum is for the hosted WordPress.com platform.

  They’re very similar, but two separate things.
  https://wordpress.com/support/com-vs-org/

  To get help with your issues, you may want to try posting your question at the WordPress.org support forum or to your hosting provider:
  https://wordpress.org/support/forums/

  Hope this helps :)

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  supernovia · Staff · Apr 17, 2022 at 1:19 am

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  Hi @arniecapitanelli, the underlying site looks fine, but it seems the domain you had connected may not be under your control anymore. Sorry to hear that!

  I’d recommend logging into the account that owns the upgrade. Then you can decide what to do with the domain connection here:
  https://wordpress.com/me/purchases

  If you want to keep it but switch the connected address, please let us know. You should be able to log in with the email address that gets renewal reminders and whatnot. Then update us here.

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  supernovia · Staff · Apr 17, 2022 at 1:21 am

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  Just noting I’ve merged your two threads. The site you mentioned isn’t hosted here anymore, but we can help with the upgrade.

  Please respond here once you’re logged into the correct account. Cheers!

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  arniecapitanelli · Member · Apr 17, 2022 at 2:14 am

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  All I want to do is close the account and end the renewal. I can’t seem to do that through any link you’ve sent or on the site.

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  supernovia · Staff · Apr 17, 2022 at 7:36 pm

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  All I want to do is close the account and end the renewal. I can’t seem to do that through any link you’ve sent or on the site.

  This is because the arniecapitanelli account doesn’t have upgrades on it.

  But can you log out, then log in again using the email address that gets renewal reminders? Then you can cancel that account’s purchases here.

  Here’s how you can recover access if needed:

  Recover Your Account