My site was hacked I cannot gain access now.

  • Unknown's avatar
    elizabethpredatortools3 · Member ·

    My site https://predatortool.com has been hacked. They have wiped out all of my billing details, phone, etc. And have loaded jetpack to keep me out. I look up my domain now and its registered to “Knock Knock Whois There” now. What do I do. I have receipt where I paid wordpress –

    Billed To

    Predator Tools Downhole Separators

    (email visible only to moderators and staff)

    (redacted by staff)
    Payment for Aug 13, 2024 to Aug 13, 2025
    Manage purchase$300.00
    Tax: $19.80 Subtotal $300.00Sales Tax $19.80 Total paid<abbr title=”United States Dollars”>$</abbr>319.80

    Please help me regain access to my two domains and website. Please email me at (email visible only to moderators and staff)

  • Unknown's avatar
    staartmees · Member ·

    Your site hasn’t been hacked etc etc … and is still registered by wordpress.com – https://wordpress.com/site-profiler/https://predatortool.com

    You are simply logged in to the wrong account, that’s all. You created this account elizabethpredatortools3 only 4 weeks ago as your site excists since 2015. An account can necer own a site older than the account itself.

    So lopg out from current and log in again to the account owning that site. If you can’t remember your login credentials, you must use the Transaction ID to restore access to your account as described at https://wordpress.com/support/account-recovery/#account-recovery-help

  • staff-galakate · Staff ·

    Hi @elizabethpredatortools3,

    My site https://predatortool.com has been hacked. They have wiped out all of my billing details, phone, etc. And have loaded jetpack to keep me out. I look up my domain now and its registered to “Knock Knock Whois There” now. What do I do. I have receipt where I paid wordpress

    I’m very sorry to read that you’ve been kicked out of your website. I noticed the email address on your WordPress.com account where the predatortool.com is registered was changed 4 weeks ago. You should’ve received an email for the email address change to your email address ((email visible only to moderators and staff)) inbox to confirm the same.

    We’ve emailed you with the next steps needed to proceed with fixing the issue.

  • Unknown's avatar
    2020testjj · Member ·

    Also, because these are public forums, I’ve flagged staff to remove your private information as per our volunteer guide:

    If someone posts sensitive information like passwords, credit card details, phone numbers, and transaction IDs for upgrades. When this happens, also tag it with remove personal info.

  • Unknown's avatar
    staartmees · Member ·

    @2020testjj I also tagged it to remove personal info, unfortunately nowadays Staff members regularly ignore and remove those tags.

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