My site will not load.

• 

  kristascookin · Member · Mar 6, 2017 at 6:43 pm

  • Copy link
  • Add topic to favorites

  I recently launched my website: http://www.livegrowgive.org/ and it was working. Now when I try to load my site it will not load at all. I tried using multiple browsers, chrome firefox and microsoft edge but nothing was working. I checked on my phone and ipad using safari and it pulled up a menu box and a search box but the menu box was unresponsive. Help please.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 6, 2017 at 6:45 pm

  • Copy link

  livegrowgive.org is hosted by Unified Layer
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  Contact your web host.

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum and or relying on the wrong support documentation.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.