My site wont load

• 

  dacappa500 · Member · Dec 24, 2021 at 5:15 pm

  • Copy link
  • Add topic to favorites

  Is there something I can do to get my site to load again?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  nuk4040 · Staff · Dec 24, 2021 at 5:31 pm

  • Copy link

  Thanks for providing this information and I am sorry to hear about your website.

  On looking into this, it appears your site is hosted on Siteground.com and not WordPress.com.

  Your site is using the open-source WordPress software (from WordPress.org) but hosted elsewhere. As such, WordPress.com staff cannot access data and files on another host.

  From the message on the site, however, reaching out to your hosting provider (Siteground) should help resolve the issue.

  You may also get some help from the WordPress.org Support forum.

  To learn more on the difference between WordPress.org and WordPress.com, please check this page:

  https://wordpress.com/com-vs-org/

  I hope this helps. All the best.