My site: www.thehealer.ca

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  rossklaus · Member · Feb 2, 2017 at 8:49 pm

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  Need help with updating my old wordpress site: http://www.healer.ca

  The blog I need help with is: (visible only to logged in users)

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  rossklaus · Member · Feb 2, 2017 at 8:58 pm

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  Not interested in blog: thehealerca.wordpress.com! Interested in upgrading my own domain: http://www.thehealer.ca that was set up using an older version of WordPress. Can you help? Email: (email visible only to moderators and staff)

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  timethief · Member · Feb 2, 2017 at 9:00 pm

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  thehealer.ca is a ) wordpress.ORG software install on paid hosting, hosted by Amazon.com
  IP Address: 54.236.171.146
  Name Servers:
  dns.rebel.ca
  dns2.rebel.ca

  That site is not on WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.