my sits access

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  nuala513668021117 · Member · Feb 25, 2020 at 3:30 pm

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  I am a student at the Open College of the Arts. I created a number of sites using my college email nuala513668.oca,ac,uk (I think I used htis email address and not my (email visible only to moderators and staff) address) two of the site addresses are:

  https://landscape235.wordpress.com

  and

  https://diandc.home.blog

  Can you give me a new password to my sites please

  hanks

  Nuala

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  staff-blorbo · Staff · Feb 25, 2020 at 11:07 pm

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  We have some options for you at https://en.support.wordpress.com/account-recovery/

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  nuala513668021117 · Member · Mar 2, 2020 at 11:23 am

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  None of this options help. Can I set up a chat with someone at WordPress.

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  fstat · Staff · Mar 2, 2020 at 1:41 pm

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  All free accounts like yours and the one you’re trying to recover can only get support in these forums. Only accounts with a paid plan have access to live chat.

  Please use the password reset form below and try all the email addresses you have access to. That’s the only way to recover access to your account.

  https://en.wordpress.com/wp-login.php?action=lostpassword

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  nuala513668021117 · Member · Mar 2, 2020 at 1:51 pm

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  I am very loath to reset this password as all of this problems started when I used the same address to set up a site under my college wordpress. I have a password for this which works fine with this site:

  About

  I tried to use this password for the sites I had created previously but it does not work.

  If I reset the password will it affect my spaces.oca.ac.uk/csandbow site which uses the same email address?

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  staff-mckluskey · Staff · Mar 2, 2020 at 2:52 pm

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  No worries, the site https://spaces.oca.ac.uk/csandbow/ is not hosted on WordPress.com so it will not be affected with whatever you do on your account here.

  To clear up any further confusion, WordPress.com and WordPress.org are two different entities.

  We, WordPress.com are a cloud-based platform where we manage WordPress sites whereas WordPress.org is a stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  WordPress.com vs. WordPress.org

  I hope that helps :)

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  nuala513668021117 · Member · Mar 2, 2020 at 3:12 pm

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  So the email I got was the following”:
  ========================

  Someone recently requested that the password be reset for nuala513668021117.

  To reset your password please click this button:

  Reset password

  If this is a mistake just ignore this email – your password will not be changed.
  =======================

  I did not request a password reset for this name: nuala51366802117

  I requested it for nuala513668.oca.ac.uk

  I suspect the first name is mu spaces site.

  Can you please tell me what is going on.

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  staff-doublebassd · Staff · Mar 2, 2020 at 4:22 pm

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  Hi there,

  Please reach out to the Account Recovery Team via email at passwordhelp@wordpress.com and they would be happy to look into this further for you.

  Thanks,

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  simranvijwani · Staff · Mar 3, 2020 at 9:29 am

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  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.