My social Media Links don’t work

  • Unknown's avatar
    exploringlemon · Member ·

    Hi

    Something strange has happened. I’ve spoken to my domain provider, support, read articles but nothing works.

    If you go to my website http://www.exploringlemon.com. I’ve added my social media links to the top and bottom of the pages.

    BUt none of them actually work! They used to work fine but probably after some update, they stopped working.

    It just takes me to an ‘error screen’ saying Instagram refused to connect, Facebook refused to connect etc.

    I need to get this fixed asap!!! Please help

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-sabelw · Member ·

    Hi there!

    This is likely due to the fact that the custom domain exploringlemon.com is not connected correctly to your site on WordPress.com.

    To use a custom domain as your site’s primary address you’ll need to upgrade your exploringlemon7.wordpress.com site’s free plan to a paid WordPress.com plan, and connect the domain by following the steps in our guide: https://wordpress.com/support/domains/connect-existing-domain/

    Once the domain is connected correctly the social media links should work as expected.

    Hope this helps point you in the right direction. Please let us know if you have any questions!

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