my subscription expire.. want o renew

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  samfa91 · Member · Sep 4, 2020 at 10:04 pm

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  my subscription expire.. want o renew

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  staff-blorbo · Staff · Sep 4, 2020 at 10:37 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What are you trying to renew?

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  samfa91 · Member · Sep 4, 2020 at 11:04 pm

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  I am trying to renew blog.ussinurses.com

  Regards
  Adlyd Joseph

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  samfa91 · Member · Sep 4, 2020 at 11:08 pm

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  Also when i try to renew , it asks me to upgrade and does not give me option to renew current.

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  staff-blorbo · Staff · Sep 4, 2020 at 11:20 pm

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  That site belongs to a different account, not the one you’re currently logged in under.

  You’ll need to be logged in under the correct account to renew it.

  If you do not recall the password for the correct account, we have some options for your at https://wordpress.com/support/account-recovery/

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  samfa91 · Member · Sep 4, 2020 at 11:31 pm

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  I am logged in as ” (email visible only to moderators and staff) ” and thats the admin account for blog.ussinurses.com ”

  I am logged into its admin console right now.

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  staff-blorbo · Staff · Sep 4, 2020 at 11:37 pm

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  You are an admin, but you are not the owner of the site and the upgrade.

  You’ll need to be logged in under the correct account to renew it.

  If you do not recall the password for the correct account, we have some options for your at https://wordpress.com/support/account-recovery/

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  samfa91 · Member · Sep 4, 2020 at 11:40 pm

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  I am the owner of the account. and i am the one who updates the creditcard info on this and other sites.

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  staff-blorbo · Staff · Sep 4, 2020 at 11:44 pm

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  There is another Administrator on the site, they are listed as they owner of the site and its upgrades.

  You need to be logged in under that account, not the one you are currently logged in under.

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  samfa91 · Member · Sep 5, 2020 at 12:32 am

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  This is what i am getting when logging to my blog site.

  blog.ussinurses.com isn’t working! Oh no!
  This site is not available at the domain blog.ussinurses.com right now. The mapping for this domain expired, and it has to be renewed.

  We already notified this site’s owners. We want to make sure they got the message.

  If you know this site’s owners, please get in touch and remind them to renew.

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  deancroyal · Staff · Sep 5, 2020 at 3:29 pm

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  It is kind of you to try to help notify the site owners. :) Our payment and accounting systems send out notifications to help with this as well. It is now up to the site owners to renew the items, if they choose to do so.