My subscription to custom design is expiring in 6 days, but I can't renew

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  kjeffrey · Member · Mar 24, 2015 at 9:26 pm

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  I can’t renew my custom design subscription. The option doesn’t show up on the “My Upgrades” screen

  The blog I need help with is: (visible only to logged in users)

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  kjeffrey · Member · Mar 24, 2015 at 9:33 pm

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  I figure out how to do the upgrade by using a different account.

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  thatrobyn · Member · Mar 24, 2015 at 11:03 pm

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  Hello there!

  The custom design upgrade needs to be renewed with the account used to purchase the upgrade: kareninchicago.

  If you’d prefer to purchase the upgrade with another user name (kjeffrey), let me know and I can send you a manual billing request, and then update the expiration date for your upgrade.

  Let me know how you want to move forward, and I can assist with any questions you have.

  Thanks so much!