My subscription was supposed to be cancelled

  • Unknown's avatar
    rellchen · Member ·

    Hey there, I am confused as to why I was charged when my subscription band supposed to be cancelled and domain long gone.can I please get a refund?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

    Once you are connected to the correct account we are happy to help you with managing your account. Thanks!

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