My theme is stuck on loading

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  philippecharlot2012 · Member · Jan 28, 2023 at 11:45 pm

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  Hello, the theme I activated is just stuck on loading when I activate it. How do I resolve this

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jan 29, 2023 at 12:09 pm

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  Hey there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  It means we’re unable to help with this site.

  We’d recommend reaching out to the hosting provider for further assistance.

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
  https://wordpress.org/support/forums/

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  philippecharlot2012 · Member · Jan 29, 2023 at 8:33 pm

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  My theme is installed, but when I try to customize it, it is stuck on loading. I got this wordpress theme on Etsy and its very popular so I feel like I am doing something wrong. Please help

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes