My transaction is declining please help me out

• 

  srdhiraj789 · Member · Aug 1, 2021 at 4:12 pm

  • Copy link
  • Add topic to favorites

  please help me as soon as possible. Thank you.

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

• 

  staff-totoro · Staff · Aug 1, 2021 at 5:36 pm

  • Copy link

  Hi there,

  I do not see any error messages in our payment logs. Can you confirm with your bank that they are not blocking transactions from WordPress.com?

  Also do you have the option to use a different payment method instead?

  Thanks for the additional info!

• 

  srdhiraj789 · Member · Aug 1, 2021 at 6:28 pm

  • Copy link

  Error authorizing credit card. Please Contact Support quoting error HYTFSI.
  This error is showing. I asked my bank too, no issues found.

• 

  srdhiraj789 · Member · Aug 1, 2021 at 7:17 pm

  • Copy link

  I tried another payment option too, but same pop up message is appearing.
  Error authorizing credit card. Please Contact Support quoting error HYTFSI.

• 

  srdhiraj789 · Member · Aug 1, 2021 at 9:34 pm

  • Copy link

  Please help me out. I’m not able to purchase the buisness plan. Please contact me as soon as possible. I hope you’ll resolve this issue. Thank you.

• 

  staff-totoro · Staff · Aug 1, 2021 at 11:36 pm

  • Copy link

  Thank you for that info. I’ve asked our payments team to take a closer look and will let you know when we find out more.

  Thanks for your patience!

• 

  srdhiraj2704 · Member · Aug 2, 2021 at 3:24 am

  • Copy link

  Please help asap. My whole work is stoped due to this. Thank you

• 

  srdhiraj789 · Member · Aug 2, 2021 at 3:32 am

  • Copy link

  Please help asap. My whole work is stoped due to this. Thank you

• 

  fstat · Staff · Aug 2, 2021 at 6:29 am

  • Copy link

  Hi there,

  I see that you were able to successfully purchase a plan and map your domain.

  Let me know if there’s anything else I can help you with.