My upgrade has created a second address and mapped to the wrong one
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Can someone help me my upgrade has created a second domain and my mapping has linked to the wrong domain , how can i redirect it to the correct one?
I now have justelleltd.wordpress.com and justelleltdcouk.wordpress.com the first is correct and should be mappedand the second has randomly appeared and is just a template.The blog I need help with is: (visible only to logged in users)
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Okay, I should have that all sorted out. Can you take a look and let me know if things look correct?
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Thank you 😊 that seems to have worked, I will check on a pc to be sure but thank you very much for your help. 👌
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I have like 5 hours ago mapped my Godaddy domain lesbourgeons.ca with my wordpress account and paid 13 $US dollar. However I still don’t see my domain in the list.
All I see is lesbourgeonsdotcat.wordpess.com and lesbourgeonssite.wordpress.com
I paid to see my own domain not a generic one.
The problem could have been initiated because I tried multiple times to create and delete trying to get it to work. So maybe my domain is now mapped to deleted site (all of the same domain name).
Can you please help mapping my domain lesbourgeons.ca to this username with which I am logged in now and using it to send you this support request?
And by the way, this is my first time post here after 2 e-mails through support forum but with no answer yet.
Can you please help?
Thank you.
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And by the way so you know; I am also trying to upgrade my account to Personal but with the same domain but it fails because it says it is already used with wordpress. That is why it might have been mapped to a wrong account or to a site that has been already deleted.
Please help.
Thanks!
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All I see is lesbourgeonsdotcat.wordpess.com and lesbourgeonssite.wordpress.com
I paid to see my own domain not a generic one.
I have fixed this for you. lesbourgeons.ca was not set as your site’s primary domain. It is now and is showing when you visit the site.
I am also trying to upgrade my account to Personal but with the same domain but it fails because it says it is already used with wordpress.
Yes, you will be unable to do that. Just purchase the Personal plan, post here to let me know you have done so, and I can link things together on the back end.
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Thank you very much now I see it. I know it was not set as primary domain because I was not even able to see it to set it as primary domain. Now I see it and now it is primary domain.
I am going to upgrade now.
Thank you for your support.
I will post here again if I need more help.
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Hello again,
I have upgraded to the personal plan. Please do whatever is needed in the backend. I want lesbourgeons.ca to be the primary and public domain.
Let me know if other DNS records are needed.
Thank you.
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Okay, you are all set. And I have refunded your original domain mapping payment as mapping is included with the Personal plan that you purchased.
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My site is up and running but cannot be modified. All I can modify is the title and the background color.
In addition now if I go to https://lesbourgeons.ca I see the page and if I click on “Customize” it takes me to https://lesbourgeonssite.wordpress.com.
I have the following questions:
1- How can I get rid of https://lesbourgeonssite.wordpress.com and https://lesbourgeonsdotca.wordpress.com and keep only my own: https://lesbourgeons.ca.
2- The only thing I can change is the background color but the original image of the selected theme is stuck there.
Here is what I want to do:
1- First page One picture of my choice and some text that summarize the site.
2- a page a contact form.
3- a Gallery page (Photo album)
I don’t seem to be able to change anything seriously. So far I have selected several different themes but none is editable and the default theme demo pictures are always stuck there.
If it will remain like that means the site does not do its job. Anything you can help with before I cancel the service?
Thank you.
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Is there a way to send you screenshots so that you understand what I am talking about?
Thank you.
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Even cancel subscription does not work on wordpress. I am wondering what works then.
I tried to cancel my subscription, I click on cancel subscription, I get a small window to explain why, the only button available in that window is “No I will keep it” as if I am obliged to keep it.
Please cancel my subscription and my domain mapping and refund full amount please.
Thank you.
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I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you.
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