My upgrades

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  philhbray · Member · Sep 26, 2013 at 11:04 pm

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  My upgrades for ‘No ads’ and ’10 Gb’ storage have just expired.

  How can I reactivate them, please?

  Many thanks

  Phil

  The blog I need help with is: (visible only to logged in users)

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  lettergrade · Member · Sep 26, 2013 at 11:18 pm

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  If the expiry means that you can’t see them in Dashboard > Store > My Upgrades anymore (check there first), I believe you can reactivate them in Dashboard > Store. Let us know if you have further questions.

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  philhbray · Member · Sep 27, 2013 at 12:10 am

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  Thanks.

  They’re showing up under Dashboard > Store > My Upgrades as being Status Expired. They don’t let you click on anything to be able to reactivate them.

  They’re not showing at all in Dashboard > Store. It shows all of the other upgrades available, just not the the 10GB one.

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  lettergrade · Member · Sep 27, 2013 at 12:14 am

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  Hmm, sounds strange. The button isn’t showing up in the top right corner in My Upgrades, as in this picture (above the price listing)? I’ve tagged this thread for staff assistance, so you should hear something soon. If you find it while you’re waiting for their answer, please let us know.

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  philhbray · Member · Sep 27, 2013 at 7:32 am

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  Thanks.

  No, I’m not getting any buttons above the price listing. Just the details below with no option to upgrade or reactivate them.

  I appreciate I should have sorted it before they expired, but would have thought it would have been possible to reactivate them afterwards somehow?

  [MOD: Remove account details]

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  auxclass · Member · Sep 27, 2013 at 8:23 am

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  You should be able to buy the upgrades again if you can’t get to the account that owns the upgrades – you might need to staff to clear the expired upgrade for you to buy it again –

  On the good side other than having some ads show up at some time – no content is lost – you just can’t upload new media

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  philhbray · Member · Sep 27, 2013 at 8:51 am

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  Thanks auxclass

  Any idea how I can get staff to clear the expired upgrade. I couldn’t see an option under Support to contact them directly. The only option seemed to be to add something onto here.

  Yes, as you say, it’s good that nothing is lost! ;-)

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  auxclass · Member · Sep 27, 2013 at 8:58 am

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  This has already been flagged for the staff to help

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  brookedot · Member · Sep 29, 2013 at 4:55 am

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  Hello Phil,

  I have just taken a look into your account. Currently your No Ads upgrade is expired. To renew this upgrade please have the upgrade owner log in and click renew now from the upgrades page. Please note that only the account owner can renew upgrades.

  Hope this helps and let us know if you need anything else.