My web designer is MIA and I can’t access my website

• 

  ikkustore · Member · Jan 25, 2022 at 9:56 pm

  • Copy link
  • Add topic to favorites

  I have been having problems with my web designer who doesn’t get back to me so I have had to learn to do everything myself. Now I can’t get into the site at all. How can I regain control of the site

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

• 

  supernovia · Staff · Jan 25, 2022 at 10:30 pm

  • Copy link

  Sorry to hear it — could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

  If the designer is the account owner, you will likely need to work with them directly to transfer ownership. Hoping this helps!