My web developer had abandoned the project

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  leaningpostwines1 · Member · Sep 7, 2022 at 5:40 pm

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  Hi there,

  My developer abandoned our project and vanished. He holds the e-mail ((email visible only to moderators and staff)) for us to retrieve e-mail password for our access.
  This individual is unavailable and possibly unachievable.

  Is there any way I can reset this e-mail to a different recover e-mail?

  Thanks,
  Victor Oliveira

  My e-mail address is (email visible only to moderators and staff)

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  supernovia · Staff · Sep 7, 2022 at 11:39 pm

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  Hey Victor, I’m sorry to hear that! Where is your site hosted, and are you paying for the hosting?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and whatnot.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

  Generally if you’re the one paying for the hosting, you should be able to regain access. If you need more help from us, please send a link to the site so we can point you in the right direction.