My website

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  chroniclesofherdiaries · Member · Oct 27, 2017 at 11:49 pm

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  Im not quite sure whats going on but, I believe my payment was made. I dont know how to see any track history due to the fact that theres no way to actually contact wordpress and this is something ive been dealing with paypal. please contact me back to figure this out.
  Thank You.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 28, 2017 at 1:38 am

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  To determine if you provided financial information to purchase anything at all see your Billing history.

  You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  There is no phone support. See: Getting WordPress.com support https://en.support.wordpress.com/help-support-options/

  All sites with upgraded plans include access to live chat support. https://en.support.wordpress.com/live-chat/ https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

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  fstat · Staff · Oct 28, 2017 at 8:08 am

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  Hi there,

  Your Premium plan was renewed on September 4, 2017. You can see a receipt of that renewal in your billing history:

  https://wordpress.com/me/purchases/billing

  Also, on the same day, we received a chargeback for that, meaning either you or your bank disputed the charge.

  If you file a dispute against us you are essentially accusing us of fraud. This causes all upgrades to be removed from your account and for your site to be locked pending payment of a chargeback fee. You can read our full policy on chargebacks here:

  Chargebacks and Disputes

  Since the dispute has already been closed by our payment processor you won’t be able to cancel it at this time. I’m checking with our billing team if the dispute was closed in your favor or ours, which will determine whether you need to pay for the Premium plan again and for the chargeback fee that’s already been added to your checkout page to unlock your site before you can continue using it.

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  fstat · Staff · Oct 31, 2017 at 9:57 am

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  Hi there,

  The dispute is now closed and your site is back online. To manage your purchases go to this page:

  https://wordpress.com/me/purchases

  If you have any other questions, just let me know and I’ll be happy to help.