my website

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  mrlane75 · Member · Apr 28, 2020 at 2:39 pm

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  I need help accessing my website, it’s not recognising my login details or password.. help

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  satpal1313 · Member · Apr 28, 2020 at 3:36 pm

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  Hi there,

  Can you share your site URL?

  If the site is hosted on WordPress.com,
  Try logging in with the username and correct password.
  If you don’t remember the password you can check the below link for details on how to reset your password
  https://wordpress.com/support/account-recovery/#password-reset-process

  check the below link for more details:
  https://wordpress.com/support/account-recovery/

  Also, please note that this forum is for WordPress.com hosted sites only. If your site is using the open-source WordPress.org then check the below link :
  https://wordpress.org/support/forums/

  Hope this helps!

  Cheers!!

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  mrlane75 · Member · Apr 28, 2020 at 3:52 pm

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  Thank you.

  its, http://www.pensnetthouseofprayer.co.uk/

  My old shortcut for the admin site takes me to wordpress. Its not recognising my email address or password, so I cant reset the password. There is some turkish writing on there, and Network44, i think it may have been hacked…

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  satpal1313 · Member · Apr 28, 2020 at 6:58 pm

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  Hello,

  I can see your site is not hosted on WordPress.com

  This is a public forum that provides support only for the sites hosted on WordPress.com.

  There’s another support forum for WordPress.org self-hosted site, you can navigate to WordPress.org forum using this link:
  https://wordpress.org/support/

  You can find WordPress.org support documents here https://codex.wordpress.org/Main_Page

  To learn about the difference between the WordPress.com and WordPress.org please refer to this article:
  https://wordpress.com/support/com-vs-org/

  Hope this helps!

  Cheers!