my website

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  starboardtherapeuticscomwpadmin · Member · Jul 26, 2021 at 6:40 pm

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  i have a website called starboardtherapeutics.com. the web developer gave me all login details and I signed in a few weeks ago but now I cannot access account

  Site: https://starboardtherapeutics.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  csabarakasz · Staff · Jul 26, 2021 at 8:35 pm

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  Hi there,

  I am sorry to hear you are having troubles with login.

  I noticed that your starboardtherapeutics.com site is not hosted on WordPress.com servers and was built with the self-hosted version of WordPress, often called WordPress.org. To clarify, WordPress.com and WordPress.org are two different companies and we cannot access files or data for sites that are hosted elsewhere.

  If you are experiencing login problems with a self-hosted WordPress site, you can check out this page:
  https://wordpress.org/support/article/login-trouble/.

  If you are looking to reset your password, visit:
  https://wordpress.org/support/article/resetting-your-password/

  Also, there is a great community support forum for self-hosted WordPress sites at: https://wordpress.org/support/forums/

  I hope that helps!

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  starboardtherapeuticscomwpadmin · Member · Jul 27, 2021 at 9:41 am

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  no it is http://www.starboardtherapeutics.com

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  starboardtherapeuticscomwpadmin · Member · Jul 27, 2021 at 9:43 am

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  so how would i take full control of this website?

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  csabarakasz · Staff · Jul 27, 2021 at 11:40 am

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  Yes, thank you for the additional info.

  The http://www.starboardtherapeutics.com/ website is hosted by 1&1 IONOS SE. You can check it for yourself for example here: https://whois.domaintools.com/starboardtherapeutics.com

  We could help you with your https://starboardtherapeutics.wordpress.com/ website because that is WordPress.com hosted but unfortunately we are unable to help you with the http://www.starboardtherapeutics.com/ website. Since it is hosted somewhere else, we don’t have access to files or data related to it.

  Have you tried to log in with the details from the developer at http://www.starboardtherapeutics.com/wp-login.php ? If you received an account username and password from the developer, please try using those instead of trying to log in with WordPress.com account.

  If it doesn’t work and you have further questions, I would try to open a thread with your question at this address: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  It seems like IONOS also has a live chat feature on their website. You could try talking to them too: https://www.ionos.com/.

  I hope that helps!