MY WEBSITE

  • Unknown's avatar
    hgtech1995gmailcom · Member ·

    I have paid all the billings but my website is not working what do I need to do ?

    Thank you

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    When I go to http://pchelps.fr/ it seems you haven’t connected your domain through a Domain Connection.

    Just wait till a Staff Member is available to help you further.

  • aleone89 · Staff ·

    Hey there,

    Happy to help you with this.

    It looks like the Pro plan was in use on the site: pchelpsfr.wordpress.com – which expired earlier this year.

    The personal plan has been purchased in place of that, but as the features of the plans are different, this wouldn’t necessarily bring back the site to what it was, when it was on the pro plan.

    Are you looking to restore the site to what it was on the pro plan? If yes, as the pro plan is no longer an option – the WordPress.com Business plan would need to be purchased:

    Also, to check – are you looking to connect the domain pchelps.fr? If yes, this can be done as per these steps here: https://wordpress.com/support/domains/connect-existing-domain/

    I hope this is useful information so far and I look forward to helping you get set back up.

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