my website

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  donnahill · Member · Apr 16, 2017 at 3:36 am

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  I have updated my credit information. My website is off line. Can you please assist

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Apr 16, 2017 at 10:26 am

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  Aloha donnahill, I have added the modlook tag to this thread so a staff member can take a look and assist you.

  Learn more about getting a moderator/staff reply for your questions:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  donnahill · Member · Apr 17, 2017 at 5:39 am

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  thank you. I still have not heard from anyone. I dont know how to get my site back up and online.

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  kokkieh · Staff · Apr 17, 2017 at 8:05 am

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  Hi there,

  Your site is not offline. Anyone can still visit it at the free domain, http://donnahill.wordpress.com/, and you can still make changes to it by clicking on My Sites in the admin bar at the top of the screen.

  Your domain mapping upgrade expired and was removed from your account on 29 March. Updating your payment information won’t have any effect, as the upgrade does not exist to renew any more.

  You will need to add a new domain mapping upgrade to reconnect your domain, and to do that you will need to purchase a plan at My Site ->Plans as the domain mapping upgrade can no longer be purchased on its own.

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  timethief · Member · Apr 17, 2017 at 4:42 pm

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  @kokkieh
  There is a slew of duplicate threads that need to be closed.

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  kokkieh · Staff · Apr 17, 2017 at 5:21 pm

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  @timethief

  No idea how I missed that. Thanks for the heads up!

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  timethief · Member · Apr 17, 2017 at 5:22 pm

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  @kokkieh
  Many were started today. You’re welcome.