My website and domain have expired

• 

  davyscheffler · Member · Sep 10, 2017 at 6:41 pm

  • Copy link
  • Add topic to favorites

  I am trying to renew my domain name and website but I do not remember my password. When I try to get my password renewed, it goes to a email address that has expired. I desperately need to get my website back up. It just expired a couple of weeks ago. Can somebody help me?

• 

  jbeats1 · Member · Sep 10, 2017 at 11:31 pm

  • Copy link

  Hi davyscheffler,

  You have a few options.

  When you were setting up your account, did you connect a mobile number to it so that you could receive SMS messages? If so, you can receive a password reset message to your phone.
  https://en.support.wordpress.com/passwords/

  If not, you can use the account recovery form to see if there is anything that Staff can do to help.

• 

  kokkieh · Staff · Sep 13, 2017 at 10:21 pm

  • Copy link

  Hi there,

  What is the address of the site you are trying to access please? We can’t begin to help you without knowing that.

  @gregariousbadger

  If a user posts without providing a URL to their site, be sure to get that information first. For example, it might be a self-hosted site, in which case the answer you gave is completely irrelevant :)

• 

  jbeats1 · Member · Sep 14, 2017 at 6:43 am

  • Copy link

  @kokkieh

  Oops! Still learning! Thank you very much for the correction — I realized this later but obviously it was too late by then!

  @davyscheffler

  We’re happy to help once we get your URL!