My website back office crashed

  • Unknown's avatar
    alizelj · Member ·

    Hey there, it seems that I can’t do anything on my website anymore. I was working on its configuration, nothing special. Mozilla suddenly crashed and since thenwebsite appears normal but I can’t access to any of the settings, nor can I make any modification. All pages, posts, config drafts and config pages are just blank although the back office appear normal at first sight–any click on whatever page, post,of config element from the back office, etc. just gives me a white plain page… Did this happen to anyone else?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    What’s the address of the site you’re working on?

  • Unknown's avatar
    alizelj · Member ·

    Hello, https://alizelj.wordpress.com/

  • staff-blorbo · Staff ·

    I’m sorry about that, I’m not able to reproduce the problem myself.

    First, please make sure that your browser is up to date: https://browsehappy.com/

    Please try updating your browser or switching to a different browser if it is not.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you and which browser (and version) you’re using if you’re still having trouble.

  • Unknown's avatar
    alizelj · Member ·

    Thank you for your reply! My browser was already up-to-date.
    It worked after step 2. I tried to put my extensions one by one after and see which one was creating the bug. I still can’t figure but at least WP works…

  • fstat · Staff ·

    If you enable the extensions one by one, you should be able to find the one that’s causing the issue. Usually, security-related or ad-blocking extensions can cause those sorts of problems.

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