My website become abnormal after updating
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Hi My shopping website just become abnormal after updating. I’m not sure what I should do. I hope it can be recovered asap. If anyone are willing to help, please contact me: [redacted]. I can offer $30+(not sure how difficult to address it) for the kind assistance. Thanks a lot.
Melissa -
Hi there,
What is the address of the site you are referring to?
Please note that these forums are for WordPress.com-hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:
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Hi,
My site is http://www.jewelryarc.com
I’m not exactly sure it is via WordPress.com – hosted site or open-source WordPress.org software.Thank you for your response.
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Thanks for that! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at NameCheap.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
You can also reach out to NameCheap for help with this. Since they’re hosting your site’s files, they also have access to those files and could be the best ones to help you with this problem.
I hope that helps!
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