my website comes up as file not found

  • Unknown's avatar
    roundtripstudio · Member ·

    Is there a some way to connect with someone on the phone to help with my website?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • jmills39 · Staff ·

    Hi there,

    Thank you for reaching out!

    Since your site, roundtripstudios.com, is hosted on WordPress.org, any issues you’re experiencing fall outside the scope of our usual support. For assistance, you can contact your hosting provider or seek help in the WordPress.org forums.

    The reason your site appears in your WordPress.com dashboard is because it’s connected through Jetpack. Jetpack links your self-hosted WordPress.org site to your WordPress.com account, providing enhanced features and management tools.

    If you’re considering migrating to WordPress.com for more direct support and a range of enhanced features, we currently offer a free migration service. You can request the free migration by replying to this post, and we’ll send the next steps.

    For a detailed comparison of the benefits between WordPress.com and WordPress.org, please check out our comparison guide.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!

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