my website crashed and I can’t log into my wordpress account

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  detailmasterltd · Member · Feb 3, 2022 at 12:12 pm

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  I can’t log in to my wordpress account. I was trying to upgrade my Elementor basic to pro and it just crashed.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  emilijamu · Member · Feb 3, 2022 at 1:24 pm

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  Hey there!

  Can you please share the URL of your site that you’re experiencing this with?

  Thanks!

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  kokkieh · Staff · Feb 4, 2022 at 5:28 am

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  Hi there,

  Your site isn’t hosted with us, but using the open source WordPress.org software at another hosting provider.

  For help with the Elementor plugin, please contact their support directly, either at https://wordpress.org/support/plugin/elementor/ if you’re still on the free version, or from your account at https://my.elementor.com/ if you’ve already bought the Pro version.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/