My website design has technical issue

  • Unknown's avatar
    prakshobhg · Member ·

    Hi there,

    My website ingreland.com work very well on desktop but when I open the site on mobile it shows ‘Lorem ipsum’ on the options which are displayed on front page of my website please help me to solve this problem. I am looking forward to your reply.

    Thank you

    Self-declared URL: ingreland.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    saadahsan · Member ·

    Hello there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help using our migration guide: https://wordpress.com/support/import-using-move-to-wordpress-com/

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks.

  • Unknown's avatar
    saadahsan · Member ·

    Hello there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help using our migration guide: https://wordpress.com/support/import-using-move-to-wordpress-com/

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    The good news is that your hosting provider may be able to help in this instance since they may also keep a backup of hosting accounts on their end. I recommend contacting your current provider for further assistance since they are in the best position to help.

    And if you are wanna ask other WordPress.org (self-hosted WordPress) user, you can do it here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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