My Website Disappeared

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  adrian9315 · Member · Mar 15, 2018 at 1:29 pm

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  I started working on Radcliffe 2 last week. Logged in today and got a message saying I’m not allowed to customize. Not I have to start from the beginning. What’s going on?

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  staartmees · Member · Mar 15, 2018 at 1:54 pm

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  What is the URL of your website?

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  gemmacevans · Member · Mar 15, 2018 at 2:04 pm

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  Hi adrian9315,

  There are no sites owned by the account you are currently logged in to. As @staartmees mentioned, please send a link to the site you are referring to and I’ll see what I can find.

  Thanks!

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  perenniallawnservices · Member · Mar 15, 2018 at 2:10 pm

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  perennialservices.ca

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  gemmacevans · Member · Mar 15, 2018 at 3:12 pm

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  Hi perenniallawnservices,

  You are now replying from the account which owns perennialservices.ca — are you able to see this site listed when you click on My Sites?

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  perenniallawnservices · Member · Mar 15, 2018 at 3:26 pm

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  Nope. Just says you dont have any word press sites yet

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  perenniallawnservices · Member · Mar 15, 2018 at 9:22 pm

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  The sites come up on the mobile app. But not my laptop. Just installed the app for windows and it still says I don’t have any websites yet.

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  gemmacevans · Member · Mar 16, 2018 at 8:39 am

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  Hi perenniallawnservices,

  Nope. Just says you dont have any word press sites yet

  I’ve checked your account and I can see the site listed there, which suggests the issue is browser related. Can you try logging in as perenniallawnservices using a different browser on your laptop?

  If you can see the site in another browser, please try working through these steps:

  1. Log out of WordPress.com
  2. Clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  3. Clear WordPress.com cookies: https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies
  4. Log back in as perenniallawnservices

  Let me know how you get on.

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  perenniallawnservices · Member · Mar 16, 2018 at 2:39 pm

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  Thanks for the help, still having the same issue.

  Added WORDPRESS to chrome cookies exception.
  Cleared all data from chrome
  Logged back in to the windows wordpress app

  Now says my account is free not premium.
  I can see my previous site I long abandoned.
  I try to add perennialservices.ca but it says it’s already associated with my account.
  Wordpress on my phone shows premium account and my old and new sites.

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  gemmacevans · Member · Mar 16, 2018 at 5:12 pm

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  Logged back in to the windows wordpress app
  Now says my account is free not premium.

  Okay, can you confirm which username is listed on the Profile area of the Windows app? It needs to be perenniallawnservices.

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  perenniallawnservices · Member · Mar 16, 2018 at 5:42 pm

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  It’s all working fine now. I thought you did something on your end. It’s slowly added things back right after my last message. Thanks for all the help.

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  perenniallawnservices · Member · Mar 16, 2018 at 5:46 pm

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  Is “wordpress”, supposed to be in the url? I don’t want customers to see that.

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  gemmacevans · Member · Mar 16, 2018 at 7:25 pm

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  Glad to hear it’s working again now, I didn’t make changes to either of your accounts :)

  Is “wordpress”, supposed to be in the url? I don’t want customers to see that.

  Yes, that’s your free WordPress.com address. perennialservices.ca is set as the primary domain for your site so anyone visiting will only see that domain in their browser’s address bar.