My website disappeared

  • Unknown's avatar
    kelleyelmoref6f099c73c · Member ·

    I tried to log in to my website today and it is gone! fixinuptheplace.com I don’t know what to do.

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    kelleyelmoref6f099c73c · Member ·

    Now, the domain isn’t even showing up in my account. An old domain I don’t use anymore is the only one there.

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host fixinuptheplace.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.

    The good news is that as long as you have access to the server control panel through Bluehost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask Bluehost for direct assistance in completing the steps in that article; they would be in the best position to help. After you have restored your site at Bluehost to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Once you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance. Thanks!

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