My website disconnected from wordpress

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  hannahdeau · Member · Mar 11, 2024 at 1:35 pm

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  Hi.. I’m having issues finding my domain/website – I created hannahdeau.com through wordpress and it just disappeared? I have the app on my phone and am able to edit the website from the app, but when it comes to trying to login on my laptop, it doesn’t show up. The only thing showing up is an old site hannahdeau.wordpress.com.. What is the problem and how can I get this fixed? Thank you

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Mar 12, 2024 at 12:58 pm

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  Hi,
  
  I’ve checked it, and the site hannahdeau.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Hostinger. You need to contact them to get assistance with this site.
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!