My website got hacked.

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  thecoupleeats · Member · Mar 13, 2017 at 3:06 pm

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  I received an email from Google search saying that my website (www.thecoupleeats.com) got hacked and containing hacked content. The entire site is down and there’s no way I can access the page to edit/delete those hacked files. I don’t have a lot of knowledge in this. Please let me know how can I approach this.
  Thanks !

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 13, 2017 at 8:35 pm

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  thecoupleeats.com is hosted by BlueHost, not by wordpress.COM.

  Contact your web host support team at Bluehost.

  That site is not hosted by wordpress.COM and as it is not on our servers we cannot help you with it.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.