my website got hacked
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Hi there.
I noticed that my website above got hacked. I wanted to take it down until I sort but I can’t even do that. Because the hacker hacked my password so I don’t have access to admin panel.
Can you please help me? I don’t have any coding knowledge to do PHP. kinda thing.
All I want at this stage is I want to take the website down so people can’t see, click and get malware. It detours you xxx something erotic site.
Let me know what you need from me to stop this.WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
What is the address of the site you are referring to?
It sounds like your site is not hosted with us here at WordPress.com. It would be best to reach out to your site host for assistance with this issue. If you need help with identifying your host, let me know your URL, and we’ll see if we can find them.
Thanks!
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Hello there.
Thanks for replying for this.
The website is http://www.nickrandalldesign.com
Please have a look and advise me what I should do.
Many thanks in advance -
Hi there,
Your domain is registered through Namecheap.com, and it looks like your site is hosted at Hostgator.com. So you’ll want to contact Hostgator support in this case – they’ll be able to help you take the site offline, and via you control panel with them you can access the database to reset you account credentials, etc.
If your hosting plan with them includes backups, they should also be able to help you restore those.
For more advice on what to do once you have access to the database, and also on how to improve your site security so this doesn’t happen again, you can ask the WordPress.org community, who makes the version of WordPress you’re using, in their forums at https://wordpress.org/support/forums/
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