My website has a ‘ 500 internal server error ‘ and my accounts disappeared.

  • Unknown's avatar
    antwonwonton · Member ·

    My website went down recently with a ‘ 500 internal server error ‘, and along with that, my host account and admin account associated with it are completely gone seemingly. Whenever I try to log in either account to manage the site, It says their is no account associated with the emails, despite having received emails from WordPress on both accounts about plugins updating on the website showing that the accounts exist. I don’t know how to get my accounts and website back, no matter what resources I try using to recover my account it just tells me I don’t have an account . Any help would be appreciated, thanks.

    Self-declared URL: irasclinton.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-zinnia · Staff ·

    Hello –

    Looking at that site I can see it’s hosted on webhostingpad.com. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

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