my website has an error

• 

  michaelkolawoleii · Member · Jun 25, 2023 at 12:19 pm

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  When I try to access my website it says the following:

  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  I’ve checked my inbox, there has been no instructions.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  saadahsan · Member · Jun 25, 2023 at 2:50 pm

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  Hello there,

  Critical error is usually caused by a plugin, typically if something went wrong during an automatic update. So you can try try disabling plugin by using PHPMyAdmin or by FTP.

  If you wanna using PHPMyAdmin or FTP, you must has business account at least.

  Here’s the steps to deactivate plugins via PHPMyAdmin:

  1. Read carefully tutorial using PHPMyAdmin on https://wordpress.com/support/phpmyadmin-and-mysql/
  2. In the table wp_options, under the option_name column (field) find the active_plugins row
  3. Change the option_value field to: a:0:{}

  Here’s tutorial to deactivate plugins via FTP: https://wordpress.com/support/sftp/

  And if disabling plugin still has no effect, maybe you should try to debug

  You can follow the steps here: https://wordpress.com/support/wp-debug/

  I hope it helps.