My website has deleted can somebody help please???

  • Unknown's avatar
    risparios · Member ·

    I change my theme and instantly I lost access to my dashboard, Whenever I was trying to make a change it was saying: open-minded.co.uk is currently unable to handle this request.
    Then I search in forums someone said something about deactivating jetpack. so in WordPress dashboard, i lost access to many things I couldn’t change my theme because it was blocked but I could disconnect jetpack. so I did it. But now the website has deleted from my account and when you try to visit the site it says the same thing : open-minded.co.uk is currently unable to handle this request
    Can anyone help me, ​please ?

  • Unknown's avatar
    timethief · Member ·

    That site is not hosted by wordpress.COM. You are posting to the wrong support forum.

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar
    risparios · Member ·

    I can’t run my website from my laptop or PC and I cannot login as admin, but it`s still up and running in smartphones because it still has the old theme on mobiles. I just need to find a way to change my theme but how can i do that without access to my dashboard??

  • Unknown's avatar
    justjennifer · Member ·

    @parisap93- as tt said above, your site at open-minded.co.uk is not hosted here on WordPressdotcom. You need to contact your hosting provider directly or consult with the WPorg support forums. Thanks.

  • The topic ‘My website has deleted can somebody help please???’ is closed to new replies.