My website has disappeared

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  serenitylovehealing · Member · Oct 6, 2017 at 10:44 am

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  I am unsure what happened but the website I had built has completely disappeared. I dont know if its because it was mapped to a different domain that expired. But My entire website is gone. I had thrive themes hooked up to this. Please help.

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  staff-imahappyengineer · Staff · Oct 6, 2017 at 12:50 pm

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  Hello @serenitylovehealing,

  Please send the link to the website you refer to, so we can check.

  Regards,
  Rose

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  alabastecashmere · Member · Oct 6, 2017 at 5:00 pm

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  Hi – my entire website has disappeared overnight. Can you help?
  Thanks

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  timethief · Member · Oct 6, 2017 at 5:02 pm

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  Hi there,

  Unfortunately you failed to post the most important thing for getting accurate support and it is the URL of the site in question. Therefore we cannot help you.

  To save you time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.
  

  We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  timethief · Member · Oct 6, 2017 at 5:06 pm

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  @alabastecashmere

  alabaste.com is a wordpress.ORG software install on paid hosting, hosted by Hetzner-cpt-blk
  Name Servers:
  ns1.dns-h.com
  ns2.host-h.net
  ns1.host-h.net

  Your are posting to the wrong support forum. That site is not on WordPress.COM servers and we cannot help you.

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  alabastecashmere · Member · Oct 6, 2017 at 5:09 pm

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  thanks @timethief

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  timethief · Member · Oct 6, 2017 at 5:10 pm

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  You are welcome and best wishes.

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  serenitylovehealing · Member · Oct 6, 2017 at 6:09 pm

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  I am not sure what that means. Do i need to go to wordpress.org with my questions?

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  timethief · Member · Oct 6, 2017 at 6:23 pm

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  Do i need to go to wordpress.org with my questions?

  Yes.

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  serenitylovehealing · Member · Oct 9, 2017 at 5:33 pm

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  except wordpress.org doesn’t recognize ANY of my email addresses

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  serenitylovehealing · Member · Oct 9, 2017 at 5:34 pm

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  Hi @timethief

  except wordpress.org doesn’t recognize ANY of my email addresses

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  staff-doublebassd · Staff · Oct 10, 2017 at 9:04 pm

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  Hey there,

  Are you referring to MyBodysLoveLanguage.com? If so, I checked the whois data and the domain is no longer registered. It appears that you deleted that domain and it successfully went through redemption and is available again. The domain forwarded to raiseourvibration.com and that site is hosted with GoDaddy. I would get in touch with GoDaddy and see if they can assist you with your site.

  Hope this helps. Thanks!