My website has disappeared

• 

  jennamcbride413 · Member · Oct 29, 2017 at 10:03 pm

  • Copy link
  • Add topic to favorites

  My website jennamcbride.com has disappeared. My domain payments are up to date, but the site that I created in WordPress with the help of Semplice is nowhere to be found. It was just working a month or so ago. I have no idea what’s going on!!!

  This is the message I get when I try to go to it:

  This page isn’t working

  jennamcbride.com is currently unable to handle this request.
  HTTP ERROR 500

  Please help!

• 

  timethief · Member · Oct 29, 2017 at 10:12 pm

  • Copy link

  Hi there,

  jennamcbride.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  This is WordPress.COM support and that site is not on our servers. For hosting support contact your web host. For software support read on please.

  We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
  See also https://apps.wordpress.org/support/ for app support.

• 

  jennamcbride413 · Member · Oct 29, 2017 at 10:28 pm

  • Copy link

  Update: Turns out it was an issue with Bluehost…something on the back end. PHEW

• 

  timethief · Member · Oct 29, 2017 at 10:29 pm

  • Copy link

  Please be aware of what I said above. We do not provide support for any WordPress.ORG software installs like yours here at WordPress.COM. That support is found at http://wordpress.org/support.

• 

  jennamcbride413 · Member · Oct 29, 2017 at 10:30 pm

  • Copy link

  Yes, I can read. Thanks!

• 

  timethief · Member · Oct 29, 2017 at 10:33 pm

  • Copy link

  You’re welcome. I just wanted to be sure you knew where to post for software support in the future so you wouldn’t waste your time by posting here. Best wishes with your site. :)