My website has disappeared
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My payment method for hosting with GoDaddy recently expired. When it did, they took down my site. After two weeks, they have revoked access to the site data. I built the website on WordPress, but when I log on, there is not trace of the site. What happened? Surely the site backed up through WordPress. How do I regain access to the site?
I emailed WordPress support, but have received no reply. The site was BrownSoulShoes.com, which should have been BrownSoulShoes.wordpress.com before I forwarded the URL from GoDaddy and masked the URL.
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We do not assist with forwarding and masking issues.
Also note http://brownsoulshoes.wordpress.com doesn’t exist. -
Ok, but it should show up as a site when I log in to WordPress, right? This is how I logged in to manage the content on the site until GD took the site down. Can you check and see if there is a Brown Soul Shoes site associated with any usernames? The username I used to log in to the site in the past was Sigmapi935
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Ok, but it should show up as a site when I log in to WordPress, right? This is how I logged in to manage the content on the site until GD took the site down. Can you check and see if there is a Brown Soul Shoes site associated with any usernames? The username I used to log in to the site in the past was Sigmapi935
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Will you please remove my reply, posted at 4:52 p.m.? I posted that from a client WordPress login by mistake.
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Only Staff can close, edit or delete threads or content in them here and they won’t do that unless there is a valid personal safety and security issue.
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I’m not sure why you’re sending me a link to a Google search here. How does that help me recover the most recent backup of BrownSoulShoes.com?
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I cannot find any reference to http://BrownSoulShoes.com in connection to any site hosted by WordPress.COM and http://brownsoulshoes.wordpress.com doesn’t exist. That is why I provided the search results link. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.
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I had not trouble finding https://brownsoulshoes.wordpress.com/.
The full title is “Brown Soul Shoes | Funk | Blues | Soul.”
It is using the Harmonic theme.
It appears to have a static front page titled “Our Story.”
The drop-down navigation menu (3 bars) contains links to the pages Live Shows, Ear Candy, and Book Your Party. -
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That’s the site I created because I couldn’t recover the old site. Thanks for trying, though. I think I’ll be fine with the new site.
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That’s a neat trick, since you’re not supposed to be able to reuse a WordPress website URL.
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Believe me, I’m as confused as you are. I have no clue where the original site has gone.
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looking at a couple of cached pages from Google for BrownSoulShoes.com
it looks like you were not hosted here – probably Godaddy – you never had any content here and you did not seem to have been using forward & mask – – one problem with the WordPress software is the .COM version (here) looks almost the exactly the same as the .ORG (what I think you had). Do you remember seeing an option in your Dashboard for Plugin’s? If so you were not hosted here since we can’t use plugin’s – also did your site have a top gray navigation bar when you were logged in and visited your site? If no top gray bar you were not hosted here
That means the content was not here and that might be why the staff never replied to your email (or they might be way backed up)
That means that any backups would need to come from Godaddy.
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I think you’ve cracked the code! I bet you’re right. Sounds like I made the right choice to recreate the site, because GD wanted to charge $150 to recover the data.
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You should recover the domain name (if it was misplaced – but a whois looks like you still own the name) then you can map the domain name to your new blog here – $13.-/yr for the domain mapping – the custom domain name has some extra class and your old business cards will have the correct URL on them –
http://en.support.wordpress.com/domains/map-existing-domain/
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