My Website has disappeared?

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  moword99 · Member · Jul 30, 2015 at 10:08 pm

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  My Website disappeared while I was installing a new theme and my account is deleted. What can be the problem?

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  timethief · Member · Jul 30, 2015 at 10:16 pm

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  Please provide the URL for the blog in question in the form of an active link starting with http://

  NOTE: We provide support here only for WordPress.COM hosted blogs.
  We do not provide support for WordPress.ORG software installs.
  Read the differences here http://en.support.wordpress.com/com-vs-org/

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  timethief · Member · Jul 30, 2015 at 10:17 pm

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  If you a referring t a wordpress.ORG software install, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  moword99 · Member · Jul 30, 2015 at 10:40 pm

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  I have had a Word press website for years. Yesterday I purchased a new theme and was installing it today. As I was making new changes to the new theme, the scene turned white. When I tried to re-visit my site it’s no longer there. I tried to log in through wordpress.org and it’s giving me a message that my account doesn’t exist. My site is
  http://www.moword.net

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  timethief · Member · Jul 30, 2015 at 10:45 pm

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  You are posting to the wrong support forum. Contact your web host.

  moword.net is hosted by Unified Layer, not wordpress.COM
  Hosting provider: Unified Layer
  WHOIS: Click Here
  IP Address: 74.220.207.142
  Name Servers:
  ns1.hostmonster.com
  ns2.hostmonster.com

  As that site is not hosted here at WordPress.COM, our support docs are not relevant, and you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  moword99 · Member · Jul 30, 2015 at 10:55 pm

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  okay thanks

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  timethief · Member · Jul 30, 2015 at 10:59 pm

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  You are welcome and best wishes.

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  tophasays · Member · Jul 31, 2015 at 7:33 am

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  My whole website disappeared also. mondayfaceblog.wordpress.com