My website has disappeared

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  derwentherbalists1 · Member · Dec 30, 2015 at 9:23 pm

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  Hello, my whole website has gone while the second site I made is still available. Whenever I look for my disappeared site the following message comes up: “The connection has timed out”. I have tried various laptops and locations and the internet connection is not the problem.

  Please can anyone advice me to what has happened?

  Many thanks in advance

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 30, 2015 at 9:30 pm

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  Exactly which site is “gone” please? What is the exact URL starting with http://?

  derwentherbalists.co.uk is hosted by Mesh Digital Limited, not by wordpress.COM
  WHOIS: Click Here
  IP Address: 109.68.33.64
  Name Servers:
  ns2.domainhasexpired.com
  ns1.domainhasexpired.com

  We provide support only for sites hosted by wordpress.COM. We do not provide support for WordPress.ORG software installs.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins (passwords), features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

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  derwentherbalists1 · Member · Dec 30, 2015 at 9:34 pm

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  Hi Timethief, This is the website I spend hours making. I started it as a free blog/website from a wordpress template.

  In the past typing in derwentherbalists.co.uk got up my site. Is it possible someone has redirected/stolen it? Does something like that exist?

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  derwentherbalists1 · Member · Dec 30, 2015 at 9:36 pm

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  I should add that an payment for domain mapping has been renewed on the 21st december.

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  timethief · Member · Dec 30, 2015 at 9:40 pm

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  There is no domain mapping upgrade for derwentherbalists.co.uk here at wordpress.COM and we do not support domain forwarding if that was what you were doing.

  I do not know how to help you so I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  derwentherbalists1 · Member · Dec 31, 2015 at 12:00 pm

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  Thank you timethief for doing and and trying to help.

  I have just checked and I do hold the domain registration, and paid for mapping. I think my problem is well outside my webpage knowledge area so I’m hoping someone can point me in the right direction.

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  kokkieh · Staff · Jan 1, 2016 at 9:10 am

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  Hi there,

  There is nothing wrong with the domain mapping upgrade here. I see you recently renewed it, and it will expire in January 2017.

  However, it looks like the domain itself expired on 1 December 2015:
  http://www.networksolutions.com/whois/results.jsp?domain=derwentherbalists.co.uk

  Domain expiration is a process that can take as long as 80 days, so you still have a chance to get that domain back, but you will need to contact the registrar where you bought the domain to help you with that. According to the WhoIs data your registrar for that domain is http://www.123-reg.co.uk, so you will need to contact them.

  If you are unable to recover that domain, let me know and I’ll be happy to refund the $13 you paid to renew your mapping upgrade.

  Meanwhile I have also set your site’s primary domain back to the free address, http://derwentherbalistsblog.wordpress.com/, so you and your followers can still view your site there.

  Let me know if you have any questions about this.

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  derwentherbalists1 · Member · Jan 2, 2016 at 5:42 pm

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  Hi kokkieh, Thank you for your reply. I can’t believe I didn’t spot that myself.

  Would it be possible to return the domain mapping upgrade? I was planning on stopping the domain renewal, the business has now folded, however somehow didn’t think it was going to expire until some time in January. I was just horrified that it had all disappeared due to all the work I had put into it and it then going without my ‘permission’. Also, I know know how to access it as a wordpress blog.

  Many thanks,
  Wien

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  kokkieh · Staff · Jan 3, 2016 at 8:14 am

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  I have cancelled and refunded your domain mapping renewal. The refund should appear in your account in a few days.

  Let me know if I can help with anything else.

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  pureindeed · Member · Jan 3, 2016 at 11:57 am

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  Many thanks Kokkieh

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  kokkieh · Staff · Jan 3, 2016 at 1:48 pm

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  You’re very welcome :)