My website has disappeared

  • Unknown's avatar
    theasthmacollective · Member ·

    Hello WordPress,

    I built a custom website with a designer on your platform in 2020 for my site called The Asthma Collective – in the past year l left the site dormant due to other work commitments and didn’t sell anything from my shop (though l continued to pay the bills) – today l googled my site to see the server, WordPress log in and website has completely disappeared. I am so shocked and completely upset as my custom built site and LOG IN doesn’t even exist. I never received any emails from WordPress in regarding bills or anything – can you please help me get my site back or advise how to do so! Thank you

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar
    justjennifer · Member ·

    meta name="generator" content="WordPress 6.1.1

    Hi there, These forums you’ve posted to assist owners of free sites hosted by WordPress.com, the hosting provider. WordPress is open source software that anyone can download and install on a server. You can learn more about the differences at https://wordpress.org/support/article/wordpress-vs-wordpress-com/

    Are you referring to theasthmacollective.com? If so, your site looks to be registered with and hosted by Synergy Wholesale Pty Ltd. The direct login page for your site is at theasthmacollective.com/web/wp-login.php

    In general, if you need assistance with the WordPress software, you’ll want to head over to the forums for that software at https://wordpress.org/support/forums For general assistance with your web hosting, you’ll want to contact their support team directly.

    Hope that helps get you pointed in the right direction. Cheers!

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