my website has disappeared

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  fiberandfamily · Member · Apr 12, 2024 at 5:09 pm

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  I paid $300 in February 2024 to continue a website I’ve had for a year. Now I am trying to edit site and cannot access site on my dashbaord because it says I’ve not designed or launched my site or paid anything. I have the receipt, I can go to FiberandFamilyStudio.com and seethe site, yet I don’t have any access to it – I also cannot access anyone, any live chat or have any support from WordPress at all. I don’t know what to do.

  Self-declared URL: fiberandfamilystudio
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Apr 17, 2024 at 6:54 am

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  Hi there!

  If you’re having trouble logging into the WordPress.com account that owns the site, please follow the steps here to locate the transaction ID for your payment to WordPress.com and send it to our account recovery team using this form.

  You can also send the transaction ID via email to passwordhelp@wordpress.com.

  Our team will get back to you via email to help you log into the correct account.

  Thanks!