My website has disappeared

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  momtobeth · Member · Nov 6, 2025 at 7:14 am

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  My website disappeared and the error message says “Your connection is not private”.
  
  How do I get my website back?

  The blog I need help with is: (visible only to logged in users)

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  staff-mikewp · Staff · Nov 6, 2025 at 5:03 pm

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  Hi there!

  My website disappeared and the error message says “Your connection is not private”.

  I am seeing that your site http://serenalow.com.au/ is loading without that issue for me, were you already able to resolve it? Additionally, it looks like that site is hosted elsewhere and not WordPress.com so if you’re still seeing that issue, you’ll want to contact your hosting provider directly so that they can assist in resolving the issue: https://wordpress.com/site-profiler/http://serenalow.com.au

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  momtobeth · Member · Nov 7, 2025 at 12:52 am

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  Thanks so much for replying!

  I finally figured out the problem after a lot of back-and-forth and adjusted my DNS records to point to the correct IP address and nameservers.

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  staff-jeev · Staff · Nov 7, 2025 at 4:49 am

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  Hi @momtobeth

  I finally figured out the problem after a lot of back-and-forth and adjusted my DNS records to point to the correct IP address and nameservers.

  I’m glad to hear the issue has been resolved. At WordPress.com, we handle all the technical aspects including SSL so you don’t have to worry about them, and our support team is always here to help when needed.

  If you ever decide to explore hosting your site with us in the future, please feel free to reach out. We’d be happy to walk you through the process and answer any questions.