My website has disappeared from my account but still shows on the internet

• 

  sylviamunson · Member · Dec 10, 2020 at 2:21 pm

  • Copy link
  • Add topic to favorites

  I cannot access either of my websites. Contentsunderpressurebook.com or MapleRidgeCreek.com. My account shows as ‘live’ with no websites associated. I have paid my fees. I need help!!! I have no idea what to do.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Dec 10, 2020 at 6:04 pm

  • Copy link

  Hi!

  We can absolutely help you sort this out.

  However, as a WordPress.com Business plan subscriber, you have access to our livechat support team. And contacting them will likely be a faster way of helping you get your site up and running:

  https://wordpress.com/help/contact

  If you cannot (or do not wish to) use the livechat system, let us know and we will be happy to help you here in the forums!

• 

  staff-ozmodiar · Staff · Dec 10, 2020 at 6:05 pm

  • Copy link

  However, I see no reason that you shouldn’t be able to access those sites. The WordPress.com user account that you are logged into and posting from is the owner of both.

  What happens when you try to access them? What do you see if you go here: https://mapleridgecreek.wordpress.com/wp-admin/

• 

  sylviamunson · Member · Dec 10, 2020 at 6:42 pm

  • Copy link

  Someone in support has fixed this problem. It was handled quickly.

• 

  staff-ozmodiar · Staff · Dec 10, 2020 at 6:49 pm

  • Copy link

  Great to hear!