My website has gone

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  teampontin · Member · Oct 8, 2019 at 7:16 am

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  My website which I updated on wordpress has gone due to the person we paid to organise the domain name and hosting going out of business…..how do I get it back ?

  The blog I need help with is: (visible only to logged in users)

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  teampontin · Member · Oct 8, 2019 at 7:22 am

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  I used to be able to access it via http://teampontin.com/wp-admin but now that does not work

  Can any one point me in the direction of a fix?

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  staartmees · Member · Oct 8, 2019 at 7:49 am

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  Your domain expired on 2019-08-08 and is in redemption. You need to contact your registrar to get it up and running again.

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  teampontin · Member · Oct 8, 2019 at 7:56 am

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  Thanks for getting back to me

  I’ve tried to do that – they are https://paragonnames.com/contact-us/

  But their phone is no longer working and have not had any response to email

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  staartmees · Member · Oct 8, 2019 at 8:04 am

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  I tagged this with modlook to get attention from Staff. Perhaps they know a solution.

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  teampontin · Member · Oct 8, 2019 at 8:11 am

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  thanks

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  staff-mckluskey · Staff · Oct 8, 2019 at 8:25 am

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  Hi there @teampontin!

  It looks like the site teampontin.com was not hosted on WordPress.com servers so there’s nothing we can do about getting it back, I’m afraid.

  The site you have here, teampontin.wordpress.com is independent of teampontin.com, they were never connected.

  You could transfer your website over to WordPress.com but for that, you’d need to reach out to your previous host and see if there’s a way to obtain a backup file for your site:

  https://en.support.wordpress.com/coming-from-self-hosted/

  As for the domain, again, only the current registrar can help you to restore the domain that’s in redemption.